Products
Customer Testimonials
At TwinPeaks, we service thousands of customers around the world. Hear what they have to say about our product Z-Bake and MyOnlineBakery:I absolutely recommend Z-Bake! I spent over an hour on the phone with a potential customer of Z-bake talking about all it's capabilities. I have had my bakery for 15 years and have been using Z-Bake for 13 years. It is a system where all the components work together. George and his team have partnered with me to help me progress in my business.
National Baking Company
Customer since 1993
I would make the same decision to buy Z-bake if George came with the package. He is very patient and makes you feel comfortable by eliminating the anxiety of using a new system. I love how the system can track my product and can provide predictions of future sales.
The most beautiful thing about my online bakery is its simplicity. My customers love it. Call traffic & volume has reduced as a result of the customer putting in there own order instead of calling them in; which in turn gives our customer service department more time for customers and extra attention to detail.
It has been a pleasure using MyOnlineBakery.com in conjunction with our existing accounting software. It has allowed customers, whom we have enabled, to enter and change their daily orders and maintain their standing orders. The program sends us, the bakery, and an email notifying us of an order. The service has paid for itself many times. Thank you for providing such technologically advanced service to us and the baking community.
Since we implemented Myonlinebakery.com in 2008, we have spent minimum amount of time doing wasteful data entry. All of our drivers input their own orders online instead of faxing or calling us to enter/ change their orders. This has resulted in tremendous savings and is very convenient for us and our drivers. We highly recommend it.
Our company, Carter's Specialty Breads, began using the Twin Peaks software in 2005. We have been very pleased with the performance and ease of the system. The software is very user-friendly and easy to teach to new operators. The checks and balance system helps to prevent errors with orders and shipping. Also, the types of reports are very extensive and useful.
Dear George and Team,
I just wanted to thank you for your great help. I do not have a maintenance plan, but as soon as I had trouble with my program (first time after 5 years), help was immediately here. The problem was solved faster than expected and it gives us peace of mind to know help is here whenever needed. Thank you.
It has been a pleasure dealing with George and the staff at Twin Peaks. Anytime we've needed help or had a problem, we've had a quick and friendly response from them. The staff at Twin Peaks is very helpful. I know I can just pick up the phone and give them a call and I will get a response fairly quickly. Thank you all very much for all your help. "
We have been a customer of Twin Peaks since 1996, and will be for many more years. We run a full scale Wholesale Bakery with over 200 customers, and we have a product list of over 400 items. We are very pleased with the program, and have had very few problems which were most of our own doing. George and the team have always been very helpful throughout the years. We recommend this program to all Bakeries. Thanks Guys, and keep up the great work!"
Dear George,
At this time of the year, when we renew our annual contract, I would like to take the opportunity to let you know how satisfied we are with your company and the Z-Bake program. We have used Z-Bake in our bakery distribution company for over 11 years and it is the easiest and most trouble free part of our operation. We operate the program six days a week, 52 weeks a year, almost without incidence. Your tech support staff is timely in their responses and has never failed to solve every issue we have ever presented to them. I commend you on a well run company and an excellent product.
Fortunately for us, our bakery was growing and getting busier. We needed to make the move and start running with bakery management software. I was very fearful of the commitment, but after a few conversations with George, I knew Z-Bake would be for us. In the short time we have implemented Z-Bake; it has made our bakery so much more productive. The software and all of the reports, the checks and balances, the ease of order entry are all wonderful. We continue to be happy with our software decision and we are especially happy with the people who support Z-Bake. George and his team are always available and they are patient and willing to help. We look forward to growing our bakery with Z-Bake's enhancements.
We have been using Z-Bake since 2008. The system offers easy-to-use order entry, billing and reporting systems. Through the use of recurring orders, our accuracy and order completeness have improved immensely. The reporting capabilities are tremendous and allow us to report on every aspect of our business. Telephone support from Twin Peaks has been excellent.
Dear George,
As you know, Kabir's Bakery was having some issues with our TwinPeaks program that resulted from some hardware malfunction a few weeks prior. Thanks to your assistance, it is now taken care of. I must tell you, that one of your staff members, Gary, was excellent and very helpful with our problems. Gary stayed late to make sure the problem was solved and I really appreciated it. To be honest, we have never had any problems with your software, this one being the first, and we know that we can continually depend on your support. Once again, we appreciate your efforts and your dedication to customer service is clear through your hard-working staff members.
TwinPeaks was able to do many customizations for us in Z-Bake and meet our specialty needs. Their customer service is top notch. We are still in the process of learning the many things that Z-Bake has to offer. I would highly recommend Z-Bake to other bakeries in need of this automation. Please feel free to contact me if you have any questions. (read more...)