Privacy Policy

Privacy Policy 2017-09-22T19:13:07+00:00

Privacy Policy

Trans World Technologies Inc. DBA Twinpeaks Software of 2178 E Villa Street, Suite A Pasadena, CA 91107.

Please read our privacy policy carefully to get a clear understanding of how Twinpeaks Software (“We/Us/Our”) collects, uses, protects or otherwise handles your Personally Identifiable Information in accordance with the use of our software and websites.

Protecting your privacy is very important to us. We designed this Privacy Policy to be clear on how we may collect, use and share your personal information. “Personal Information” refers to any information that can be used to personally identify you (this does not include any information that has been aggregated, made anonymous, or is easily available to the public). Please read this policy carefully in order to understand how we collect and what we do with your information.

How we collect your personal information

Information You Provide to Us

By filling out any form either emailed to you or from any of our websites, you give us permission to store this information within our database and use for reasons described in this policy. Information may also be voluntarily provided by you by providing your information over the phone, downloading and installing our applications, accessing and using one or more of our software services.

Analytics Information

Information collected through use of our applications may be used to better gauge the needs of customers, to better design and develop existing and future software. We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the applications. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our applications. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Information Provided by a Third-Party

We may receive information about you from third parties. That third party may pass certain information about your use of its service to us. This information could include, but is not limited to: the user ID associated with your account, an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our applications.

How we use cookies

Cookie Policy

When you visit our site or use our application, we may send one or more cookies to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through our site. A cookie may also convey information to us about how you use our site (e.g., the pages you view, the links you click and other actions you take on the Service), and allow us or our business partners to track your usage of our website over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our application or site may not function properly if the ability to accept cookies is disabled.

How we use your personal information

Disclosures

We do not sell, rent, lease, or otherwise disclose any of your personal information, including, but not limited to: e-mail address, first name, last name, company name, position, or phone number. We only make this information available to our affiliated parties approved to be our agents or resellers, partners and contractors, or otherwise described in this privacy policy.

Public Information

At times, with your permission, we may post already published articles previously written about you, case studies, or testimonials you’ve written for advertising purposes. We may also provide your contact information, to be used as a reference, to potential customers, or post your logo on our website. Information found in the public domain may be used and/or posted on our websites without permission; in such cases, we may ask for additional permissions to post non-public information.

Communication

We also have an email newsletter that we distribute to all of our customers and potential customers. You may opt out of these communications at any time via a link within the email.

We will use your email address, phone number and/or mobile phone number on file, without your further consent, for administrative communications to you, including, but not limited to: Changes made to the software, potential outages, or marketing of other TwinPeaks’ products. You may not opt out of administrative communications about potential outages to the software for as long as you are using our services.

If you wish to change your communication settings, you may do so in writing, by emailing info@twinpeaks.net or by calling our office.

Third Party

We use Google AdSense. Third-party vendors, such as Google, may place cookies on your computer to track certain views of key pages on any of our websites for marketing/remarketing purposes. This information is then used to display banners and other media advertising to you at a later time. We will never sell, rent or otherwise distribute this information to any other party outside of advertising networks we use. Users may opt-out of Google’s use of cookies by visiting the Google Ads Preferences Manager.

We will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our application; and/or (c) to exercise or protect the rights, property, or personal safety of us, our users, or others.

Vendors and Other Service Providers

When you purchase physical products such as hardware or supplies, your contact information will be shared with vendors and fulfillment centers that ship the product(s) to you. These vendors have their own privacy policies that may differ from ours. You understand that these vendors may use, export, or sell your contact information once provided for fulfillment. Vendor contact information is available upon request. We suggest that you read their privacy policies and contact them with your concerns. We are not responsible for your information that we have provided to our affiliates in order to provide service to you.

Third party links

We offer connectivity between our websites and services to other third-party software or services. By using and connecting our applications to third-parties, you grant us permission to share required information to provide these services to you. Opting out of these services may limit use of or otherwise make an application fail.  Third party software or services may have different privacy policies and we urge you to be aware of how they handle your information. However, the core functionality of our website or application is able to run without third-party software.  Connectivity to third party software is offered as an enhancement to our software and services.

Third party hardware

We offer third party hardware as a courtesy to you. Any hardware, such as POS hardware, is sold directly through TwinPeaks: you will never be redirected to a third party site. As a courtesy during support, we may disclose information about you to solve your hardware-related issue with the vendor of that product.

How your personal information is protected

We know how important your privacy is. All information collected is maintained on secure servers either owned by us or stored in a data center with restricted physical access. We use a variety of security measures to secure your data, including regular backups, Secure Sockets Layer (SSL) certificates and technology. Accesses to all servers are restricted and we use a variety of security measures to secure access and your data. Your entire credit card number is encrypted and saved on our servers for monthly and future charges. However, the last four digits of your credit card number may be stored in a non-encrypted format and used to track your transaction history. Please note that we cannot guarantee that unauthorized persons will not be able to defeat our security measures locally or at a third party, though we have taken preventative measures to secure your data from theft.

Changes and Updates to This Privacy Policy

Any major change to our privacy policy will be posted here. Changes to the Privacy Policy will become effective when they are posted on this page and may occur without notice. This Privacy Policy was last updated on May 16, 2017.