Technical Support to Customers

/Technical Support to Customers
Technical Support to Customers 2017-11-01T11:22:32+00:00

Talk To Us – We’re Here To Help

If you are a current customer and you need technical support, here are some suggestions on how to reach us:

Monday – Friday, 8:00AM-4:30 PM PST

1. Please log into our website by accessing the login dialogue box located on the left hand side. Enter your ID and password and follow instructions.
2. Click the on-site Live Chat banner, located on the upper or lower right hand side. Enter your name and email address to connect with a staff member.

3. Fax a description of your problem to our office at 626/793-7296.

Current customers in need of assistance can reach us using the methods below and a programmer or staff member will contact you promptly

Weekdays After Hours  & Weekends

Customers should follow the instructions below when faced with urgent matters (i.e. unable to conduct business):

1. Please log into our website by accessing the login dialogue box located on the left hand side. Enter your ID and password and follow ’emergency’ procedures. Your message will reach the tech support department.

2. Call the office at 626/793-7223 and follow instructions on emergency calls.

Pre-Sale Support

We are constantly looking to improve our product and making it more and more adaptable to our customer’s needs. That is what has kept us at the top of our industry. Our support team is here to answer any and all of your questions to ensure you know exactly what our product is and what it can do for you. We suggest seeking computer or accounting professionals to help formulate relevant questions regarding our computer system. Building a good team that includes our software and becoming a well-informed customer makes for a successful integration of best practices and business.

1. Call our office at 626/793-7223 during regular work hours.

2. Send us an email at sales@twinpeaks.net